Delete Your Account

Delete your account in the app

1. Open the FiyiFit app and sign in.
2. Go to the Profile tab.
3. Scroll to the Account section and tap Delete Account.
4. Confirm the prompt. Your account and data are deleted immediately.

Delete your account by email

If you cannot access the app, send an email from the address registered to your account to support@kuriolabsltd.com with the subject “Account deletion request”. We will verify your identity and complete the deletion within 30 days.

What data is deleted

When your account is deleted, we permanently remove or anonymise:

• Your profile data (name, email, username, phone number, gender, profile photo).
• Your login credentials and active sessions.
• Your fitness and health records (height, weight, BMI, measurements, fitness tests, goals).
• Your attendance and gym check-in history, and access-control records.
• Your gym memberships, bookmarks, favorites and community posts.
• Your notification tokens and in-app notifications.
• Your support-ticket content.

What data may be retained

We may retain limited records where required for legal, accounting, tax or fraud-prevention purposes, for example payment and transaction history. Retained records are kept securely and are no longer linked to an identifiable account.

Delete some of your data without deleting your account

You do not have to delete your account to remove data. You can delete individual items in the FiyiFit app at any time:

• Progress records: open Progress > Measurements or Progress > Tests and delete the entry you no longer want.
• Workout plans: open Workout > Plan and delete a plan.
• Support tickets: open Support > the ticket, then delete it.
• Notifications: open Notifications and delete individual items or clear them all.
• Community membership: open Communities > the community and leave it, which removes your membership and your posts from that gym’s feed.
• Blocked members: manage or lift blocks from the shield icon in the community header.

You can also email support@kuriolabsltd.com to ask us to delete specific data while keeping your account. We verify the request and action it within 30 days.

Questions

For more information about how we handle your data, see our Privacy Policy, or contact us at support@kuriolabsltd.com.